Please read Elevate Junior's Terms and Conditions carefully before purchasing any package plan and booking any classes. By purchasing a package plan and subsequently booking a class, you are confirming that you have read the Terms and agree to be bound by them.
 

The Terms and Conditions may be amended from time to time. All amendments will be effective upon posting of such updated Terms. Your continued access to or use of the website after such posting constitutes your consent to be bound by the Terms, as amended.

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1. ​Steps to Get Started

   • Upon confirmation of starting a term after the trial lesson, a service invoice will be sent via email.
      

2. Definition of "Term" 

   • A term consists of 12 classes, with a minimum of 1 class per week. The day and time of the class are to be fixed for the entire term (unless it is a make-up lesson). 
      

3. Trial Lesson

   • A one-off trial lesson is open to new customers keen to try out Elevate Junior's swim programme.

   • A $50 fee (per student) will be incurred for all trial lessons, regardless of class size and whether parent/guardian decides to sign up their child for a term package or not.

   • The duration of the trial lesson will be 30 minutes long for all 1-on-1 sessions and for all sessions with children 3 years old and under (ie Babies and Toddlers). For group trials with children 4 years old and above, the trial session will run for 45 minutes.

   • Once the parent/guardian confirms to sign up their child to Elevate Junior's programme, the subsequent lesson is considered first of the 12-class term package.

   • Upon a trial lesson, if the parent/guardian wants to continue with a term package of lessons after, they are advised to confirm their lesson timeslot and make payment within two weeks.
      

4. Public Holidays

   • There will be no classes on public holidays. 
      

5. Cancellation/Replacement of Coach

   • No fees will be incurred if a cancellation is made by the coach due to unforeseen circumstances.

   • 1-on-1 students will be required to give 6 hrs. advance notice to cancel and reschedule a class. The class will be deemed as completed in the event of late notice. 

   • The coach may arrange for a replacement coach to cover the class as much as possible to avoid a cancellation from happening.
      

6. Make-up Classes

   • 1-on-1 Students are allowed up to 2 make-up classes for every term (12 classes). 

   • Group class students are allowed up to 2 make-up classes only on medical grounds (eg. Feeling unwell, Stay Home Notice). 

   • Make-up classes will be at the availability of the coach's schedule.
      

7. Inclement Weather

   • Drizzle

     • No make-up lessons will be given to absentees.

     • Classes will still be conducted as usual if there is no lightning risk and heavy downpour.
        

   • Inclement weather before class commences​

     • In the event of inclement weather, the coach reserves the right to cancel or postpone the lesson for safety reasons. Land drills or theory lessons may be conducted instead depending on the suitability of the environment.

     • 1 make-up class due to inclement weather will be given on the 5th week of the month (29th to 31st of each month).

     • 1-on-1 students will be required to give a 45 min advance notice to reschedule a class due to inclement weather.
        

   • Inclement weather after class commences

     • Classes will be considered completed. 
        

8. Medical Condition 

   • We reserve the right to withdraw your child from class should we deem your child as unsuitable to participate due to health reasons. 

   • Parents/Guardians are to inform the coach of the child’s health status before the class commences.
      

9. Freezing Policy

   • On personal grounds:

     • a maximum freezing period of 1 month (ie. 4 lessons) per term package. 

   • On medical grounds:

     • The duration length of the freeze period will be considered on a case by case basis, in accordance with a professional medical letter.

     • If your child is injured or has just undergone surgery, please email us at elevatejuniorsg@gmail.com or Whatsapp your respective swim coach with your child's doctor’s letter as proof to request a package freeze. 

     • There will be no refunds regardless of the length of medical leave.
        

10. Media Consent

    • Video footage and photos of classes may be recorded and used for progress tracking, media, promotional, training purposes. If you disagree, please inform the coach at your child’s first class and we will take the necessary measures to exclude your child. 
       

11. Personal Data Protection

    • Your privacy is important to us. Elevate Junior adheres to the Privacy Policy in line with the Singapore Personal Data Protection Act (PDPA). Elevate Junior collects and uses your personal data for the sole purpose of providing information relating to your enrollment and other activities of Elevate Junior. You may contact us if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: info@elevateperformancecoaching.com
       

12. Withdrawal

    • No refunds will be granted upon payment (unless otherwise by the Sole discretion of Elevate Junior).
       

13. Liability 

    • Upon signing up for Elevate Junior’s swim classes, the parent/guardian accepts that Elevate Junior will not be responsible for any damage or loss suffered by the student or the student’s parent/guardian or property during their session. The parent/guardian indemnifies Elevate Junior, its management and staff against all injuries or liabilities, which may arise from their child’s participation in our classes and acknowledges that they are participating in our classes entirely at the child’s own risk.

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Updated on: 16th February 2022